Who are We?
BitHide Solutions is a technology company registered in Georgia, with registration office at Tbilisi, Nadzaladevi District, Tornike Eristavi street, N29, Building N6, b. No. 47, registration number 400381528, and providing non-custodial cryptocurrency wallet infrastructure and related software services. We are exclusively a technology provider. We do not hold, manage or take custody of any cryptocurrency assets on behalf of clients.
About This Privacy Notice
We have prepared this privacy notice as the controller of personal data for visitors to this website. It aims to inform people interacting with us about the personal data we collect and how we process it.
This notice explains what personal data we process, why we process it, with whom it may be shared and a description of your rights under data protection law.
What Personal Data Do We Process?
We collect and process personal data necessary to manage our business, comply with legal obligations and protect our legitimate interests. Personal data is normally obtained directly from you during your visit to this website, during any enquiry or pre-contractual discussion and during any subsequent client relationship.
BitHide Solutions provides business-to-business technology services. We do not target children and while we recognise that a minor may browse our website or submit an enquiry, we do not knowingly process children's data in connection with our services.
How Do We Use Your Personal Data?
Personal data is used for management and administrative purposes: to run our business, manage any contractual relationship effectively and lawfully and to protect our rights and interests. This includes managing enquiries, fulfilling contracts, complying with legal obligations and protecting ourselves in the event of legal proceedings.
Where we need to process your data for a purpose not described in this notice, we will inform you and, where required, seek your consent.
Sharing of Personal Data
Your personal data is not normally shared with third parties unless we are legally obliged to do so or where our contractual obligations require it. Details of any sharing are set out in the relevant processing activity sections below.
Transfer of Personal Data
BitHide Solutions is based in Georgia. Our server infrastructure is located outside the EEA.
For clients and website visitors located in the EEA, we use dedicated servers located within the EEA to ensure that your personal data does not leave the EEA.
For non-EEA users, data is processed on servers located outside EEA.
Retention of Personal Data
Personal data is retained only for as long as necessary for the purpose for which it was collected or as required by applicable law. Specific retention periods are set out in each processing activity below.
Declining to Provide Your Personal Data
You may decline to provide us with your personal data. However, if the information is necessary to manage our relationship with you effectively, we may be unable to proceed with or continue that relationship.
Profiling and Automated Decision-making
You will not be subject to automated decision-making or profiling.
Your Rights Under Data Protection Law
You have the following rights:
- Information Request: the right to receive a copy of and/or access the personal data we hold about you, together with information about our processing of it.
- Update Data: the right to request correction of inaccurate data or completion of incomplete information.
- Data Deletion: the right, in certain circumstances, to request erasure of your personal data.
- Restrict Processing / Object: the right, in certain circumstances, to request that we stop processing your personal data for particular purposes or to object to how we process it.
- Data Portability: the right, in certain circumstances, to have your personal data transferred to another organisation.
- Review Automated Decisions: the right to object to automated decision-making and/or profiling.
- File a Complaint: the right to lodge a complaint with the competent data protection supervisory authority in your jurisdiction.
Please note that the ability to exercise these rights may be subject to certain conditions. To exercise any of these rights, please contact us via the contact form on our website: https://bithide.io/
Details of Processing Activities
1. Visitor to the Website
Profiling:No
Data shared:No
Transfer outside EEA (EEA users):No
Special category data:No
Children's data:No
Criminal data:No
Encryption in transit:Yes
Encryption at rest:Yes
Lawful basis: Legitimate interest of the controller
Personal data processed
When you browse this website, we collect the following data via server logs:
- Page viewed – to understand site usage patterns
- Time the page was viewed – for operational monitoring
- Browser used to view the page – for compatibility and security analysis
We do not ordinarily cross-reference server logs with enquiry data, but we reserve the right to do so where we have concerns about the security of our systems.
Lawful basis: Legitimate interest of the controller for security purposes
Retention period
Server log files are kept for a maximum of 6 months.
Security measures
All website traffic is encrypted using TLS 1.2/1.3. You can verify this by clicking the padlock icon in your browser. We use encryption at rest.
For EEA visitors, data is stored on servers within the EEA.
Sharing of personal data
Server log data is accessible only to our authorised technical staff. It is not shared externally.
2. When You Submit an Enquiry via Our Contact Form
Profiling:No
Data shared:No
Transfer outside EEA (EEA users):No
Special category data:No
Children's data:No
Criminal data:No
Encryption in transit:Yes
Encryption at rest:Yes
Lawful basis: Contractual requirements / Legitimate interest
Personal data processed
When you submit a contact form enquiry, we collect:
- Name, email address, phone number or social media nickname– so we can respond to your enquiry
- Message / query content – so our team can refer to and address your request
- Time of the enquiry – to measure our response times
- Country – to confirm service availability and measure marketing reach
- Your IP address – for security and fraud prevention purposes
Lawful basis: Contract or Legitimate interest, depending on the nature of the relationship at the time
Retention period
Retained for the duration required to handle your query. If you do not become a client, your personal data will be anonymised.
Security measures
All form submissions are transmitted using TLS 1.2/1.3 encryption. We use encryption at rest.
For EEA users, data is stored on servers within the EEA.
Sharing of personal data
Enquiry data is not shared with any third parties. It is accessible only to relevant internal staff.
3. When You Become a BitHide Solutions Client
Profiling:No
Data shared:Yes
Transfer outside EEA (EEA users):No
Special category data:No
Children's data:No
Criminal data:No
Encryption in transit:Yes
Encryption at rest:Yes
Lawful basis: Legal requirements / Contractual requirements / Legitimate interest
Personal data processed – as data controller
Data required by law to provide a paid service:
- Invoice address and billing contact details – retained for 7 years in accordance with applicable accounting and tax legislation
- Record of services purchased – for contractual and legal compliance purposes
- Correspondence and support communications – retained for the duration of the client relationship and as required by law thereafter
Note: If you do not proceed to become a client following an enquiry, your personal data will be anonymised.
Personal data processed – as data processor (on your instructions)
Where BitHide Solutions processes personal data on your behalf as part of providing our technology services, we act as a data processor. In this capacity:
- We will store your data in a secure environment and provide you with a data processing agreement.
- We will not interact with your data unless instructed to do so by you.
- You will be able to review any access we require to maintain and update your systems.
- Ongoing support communications are retained to enable us to deliver contracted services.
Lawful bases: Contract and legitimate interest depending on context
Security measures
All data in transit is protected using TLS 1.2/1.3 encryption. We use encryption at rest.
For EEA clients, data is stored on servers within the EEA.
For non-EEA clients, servers are located outside the EEA.
Sharing of personal data
Client data may be shared with the following parties only where required:
- Our appointed accountants – for mandatory accounting and tax return obligations
- Relevant tax authorities or legal advisors – where legally required
How to Contact Us
To exercise your data protection rights, raise a concern or ask anything about how we handle your personal data, please contact us via the contact form on our website:
Or via email:
Who are We?About This Privacy NoticeWhat Personal Data Do We Process?How Do We Use Your Personal Data?Sharing of Personal DataTransfer of Personal DataRetention of Personal DataDeclining to Provide Your Personal DataProfiling and Automated Decision-makingYour Rights Under Data Protection LawDetails of Processing ActivitiesHow to Contact Us
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